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Communicate Applications relationship to Business Services
Joint
Change
Delete
Understand the relationship between 1BP domains (eg. corpau) and application/infrastructure groupings
Foonda I
Change
Delete
Business to Technology Service Dependencies (Top-down)
Foonda I
Change
Delete
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Define Business Service Dependency
(Top Down)
Foonda I
Change
Delete
end-user discussions to validate application to service associations
Foonda I
Change
Delete
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Rationalize various application to business service mappings into one list (single source of truth)
Chris C
Change
Delete
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Associate Applications to Business Services
Joint
Change
Delete
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S.A&R / Score Card / IT Ops Management / L2 / ByLOB / Monthly
Change
Delete
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Define measurement & business logic requirements for IT Ops Management scorecard.
(c/o Matt L)
Chris C
Change
Delete
Agile Build (Data & Business Logic)
(c/o Shane L)
External
Change
Delete
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S.E2E / Service Prioritisation Framework
Change
Delete
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Complete prioritisation analysis & make recommendations
Joint
Change
Delete
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Identify & engage appropriate steering/sponsorship
Chris C
Change
Delete
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Identified & calculated % of service by application where configuration mapping has been completed
Foonda I
Change
Delete
Identified & calculated the number of Sev 1 & 2 incidents in Dec & during 2009 per service (by application)
Foonda I
Change
Delete
Identified & calculated % of service by application, currently being monitored by BAC
Foonda I
Change
Delete
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S.A&R / Score Card / IT Customer Exp / L1 / ByService / Monthly
Change
Delete
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S.A&R / Score Card / Bob Mckinnon / L0 / ByService / Monthly
Change
Delete
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S.E2E / E2E Service Landscape
Change
Delete
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Engage Architecture to update Enterprise support with Product catalogue
Chris C
Change
Delete
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S.E2E / E2E Intelligence Framework
Change
Delete
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Define the functional & non-function intelligence capabilities required by SDA.
Chris C
Change
Delete
Draft measurement specifcation template.
Chris C
Change
Delete
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Review & expand on SB's Information Spec v0-2 for SLM
Chris C
Change
Delete
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S.E2E / Support Material for ITIL alignment
Change
Delete
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Visual Overview & agreed definitions of all elements
Chris C
Change
Delete
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S.KM / CMIS - Current State Assesment
Change
Delete
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Propose capability maturity roadmap
UNASSIGNED
Change
Delete
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S.KM / KEDB - Current State Assesment
Change
Delete
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Propose capability maturity roadmap
UNASSIGNED
Change
Delete
Discover Group incident management process (c/o Argy K)
Joint
Change
Delete
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S.KM / CMDB - Current State Assesment
Change
Delete
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Gap analysis Application Domain Repository Vs Application Inventory.
Chris C
Change
Delete
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S.KM / Service Managers Handbook
Change
Delete
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Propose Strategy & Define Requirements
Chris C
Change
Delete
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Follow-up with Tim Eddy (Operation Instructions)
Foonda I
Change
Delete
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S.KM / Service Assurance Webserivces
Change
Delete
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Follow-up with Geoff T (Service Mgmt Handbook)
Chris C
Change
Delete
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S.M&D / Translate Incidents > Business Services
Change
Delete
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Analyse Sev 1 & Sev 2 Incident commentary from Infoman
Foonda I
Change
Delete
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New Story
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